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Cancellation & Refund Policy

English version

Version 1.0 - Effective Date:  February 1, 2026

Cancellation & Refund Policy, Deep Chain Technology Co., Ltd.

1. Introduction

This policy explains the conditions regarding order cancellation, service cancellation, and refunds for services provided by Deep Chain Technology Co., Ltd. (“Company”).

The Company provides services in the form of Digital Services / Software as a Service (SaaS) which may include the following service models:

  • Prepaid / Credit / Top-up services
  • Subscription / Recurring services

These services are digital in nature and may become accessible immediately after purchase or payment. Users should carefully review service details before making a purchase or subscribing to the services.

2. Service Models

The Company may provide services under the following models.

2.1 Prepaid / Credit / Top-up Services

Users may purchase credits, service units, or usage entitlements within the system, such as:

  • System credits
  • Usage units
  • Feature access
  • In-system or in-game service units

Purchased credits or usage entitlements will be recorded in the user’s account within the system.

2.2 Subscription Services

Certain services may be offered on a subscription basis with recurring billing cycles, such as:

  • Weekly
  • Monthly
  • Yearly
  • Or other billing cycles specified in the service

Subscription fees are charged in advance for the applicable billing period.

3. Order Cancellation

The Company reserves the right to cancel orders or service subscriptions at its discretion, including but not limited to the following situations:

  • Suspected fraudulent activities
  • Incomplete payment
  • Invalid or suspicious payment information
  • Violations of Company policies
  • Technical errors in the system
  • Security or risk management concerns

The Company may contact the user to request additional information before proceeding.

4. Service Cancellation by Users

Users may cancel services through the Company’s system dashboard or other designated channels.

For Subscription Services:

  • Cancellation will take effect in the next billing cycle
  • Users may continue using the service until the end of the paid billing period

For Prepaid / Credit Services:

  • Cancelling the service will not result in a refund of purchased credits or service units.

5. Refund Policy

Because the Company provides Digital Services, which may become accessible or usable immediately after purchase or payment,

all payments are non-refundable.

This includes but is not limited to:

  • Purchased credits or service units
  • Activated subscription services
  • Fees charged for billing cycles

By purchasing or subscribing to the services, users acknowledge and agree that payments cannot be refunded in whole or in part.

6. Exceptional Refunds

In certain situations, the Company may consider issuing refunds at its sole discretion, including but not limited to:

  • System billing errors
  • Duplicate charges
  • Significant technical issues that prevent meaningful use of the service

Such decisions remain solely at the discretion of the Company.

7. Free Trial (If Available)

Certain services may offer a Free Trial period.

At the end of the trial period, the system may automatically charge the applicable subscription fee unless the user cancels the service before the trial period expires.

Continuing to use the service after the trial period constitutes acceptance of the applicable billing terms.

8. Chargebacks and Payment Disputes

If a user initiates a chargeback or payment dispute through a payment provider, the Company reserves the right to:

  • Suspend the user account
  • Suspend related services
  • Restrict system access
  • Terminate the user account

until the dispute has been resolved.

9. Payment Providers

Payments for the services may be processed through third-party payment providers, including but not limited to:

  • Stripe
  • Omise
  • Other payment processors

Users acknowledge that such payments may also be subject to the terms and policies of those payment providers.

10. Policy Updates

The Company reserves the right to update or modify this policy from time to time.

Changes will become effective once published on the Company’s website.

11. Contact Information

If you have questions regarding this policy, please contact:

Deep Chain Technology Co., Ltd.
Email: support@deepchaintech.com